Shipping & Delivery policy
buy-glasses.jp is committed to deliver all orders with good quality packaging within a span of 5 working days (excluding Sundays & Public holidays) under normal circumstances. SHOMARA LTD makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
All online orders carry 0 shipping charge. The prices are all inclusive of taxes. buy-glasses.jp uses EMS to delivery products to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. buy-glasses.jp shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
Order Delivery Timelines
Ordinarily, Most orders are delivered within 5 working days. While buy-glasses.jp shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
Unsuitable weather conditions;
Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
Acts of God such as floods, earthquakes, etc.; and
Other unforeseen circumstances.
In such events of delay, buy-glasses.jp shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, buy-glasses.jp shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
Further details on how end users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy which may be accessed here
What if I have received the product in damaged condition?
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Please notify us immediately on firstname.lastname@example.org mentioning the Order ID. Post validation buy-glasses.jp will ensure that a new order is placed and sent with no additional cost.